An important part of business leadership is being able to walk that fine line between optimism and realism. It’s important to recognize the organization’s flaws, but if employees see the boss panicking, they’re likely to follow suit. A capable leader needs a certain amount of swagger, with the ability to convince those under him that there’s a way for the company to turn all of its crises into opportunities.
Or, there’s the tactic adopted by the head of one of Japan’s largest chain of 100-yen stores, which is to wear that uneasiness on your fear-sweat-drenched sleeve, telling everyone associated with your business that they should brace for disaster.
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